Refund policy

Paid events

Fully refundable up to 7 days before the event starts. After that we cannot refund a place, because the centre commits to per-head costs close to the date (transport and catering among them) that it cannot recover.

If the centre cancels an event, you are refunded in full. That applies always, including inside the 7-day window: an attendee whose event is cancelled did nothing wrong.

If we move a paid event to a new date and you can no longer come, reply to the email that tells you and we will refund you in full, whatever the 7-day window says.

Some events are priced fewer than 7 days before they run. Those are non-refundable from the moment places go on sale, and the event's own description says so.

Classes and Saturday school

Fully refundable up to 30 days before the first session, and not after. Places are allocated and teaching is arranged around confirmed numbers, which is why the window is longer than for events but closes firmly.

Supporter subscriptions

You can cancel at any time. Your access continues to the end of the month you have already paid for. We do not refund part of a month.

Business sponsorship

A sponsorship term is paid in advance and is not refundable once it has started.

A sponsorship renews automatically at the end of each term. You can stop renewal at any time from your sponsorship page; it then ends when the term you have already paid for ends, and that term is not refunded.

If the centre ends a sponsorship before its term is over, we refund the whole months left in the term you paid for, less anything already refunded, by the same method you paid with. If your bank has already returned the payment to you, there is nothing further to refund. If you paid the centre directly rather than through this website, our treasurer will be in touch about it instead.

Hall hire

Confirming a hall booking requires a deposit of 30% of the hire price. The deposit is not refunded if the booking is cancelled, whatever the notice given. The balance is arranged directly with the centre and is never charged through this website.

Bereavement and hardship

The windows above are our standard terms, not a rule applied without thought. If you are dealing with a bereavement or genuine hardship, please contact us and we will consider your situation individually.

How a refund is made

Refunds are returned by the same method you paid with. They are issued by hand rather than automatically, so they are not instant. The receipt Stripe emailed you at the time of payment is your record of the original charge.

To cancel a paid booking, use Cancel my booking on the event or stall page. A volunteer checks each refund against this policy before making it. To ask us to consider your circumstances, or for anything else, email us at admin@ahlulbaytcommunity.org and include the event, class or booking, and the name the payment was made under.